click here for printable page
Elaine's American Maid Service
2005 marks the 20th anniversary of Elaine's American Maid housecleaning service, which has been doing business in the Puget: Sound area since 1985. The goal was to give the people in our community the best housecleaning service that has experienced cleaning help, excellent references, that is reliable, honest and offers a price that people can afford. I also wanted to provide a maid service that has a personal touch by offering the same cleaner. that would clean to the customer's personal cleaning style satisfaction.
Another goal when I started Elaine's American Maid housecleaning service was to not onto provide an income out of my home to support myself along with my 5 children, but also to give other moms and especially single moms an opportunity to open their own maid services and subcontract under Elaine's American Maid where they can still provide an income for their families as well as pursue the career of motherhood. In fact, in the early years of my housecleaning service, I had my office in my home and I was able to not only run my business, but also home school my five children for 11 years.
Elaine's American Maid provides the most excellent cleaning service with a personal Couch_ and offers programs for customers that they can get at lower rates and free springcleaning upgrades. Putting their homes on a schedule helps to insure quality and consistency in keeping their homes cleaned. Also. I offer them satisfaction guarantee. If any one of my clients is not happy with their cleaning service, I will re-clean the home immediately, for no extra charge.
Elaine's .American Maid housecleaning service serves the people in the Puget Sound area. Any on of my 80 housecleaners will take excellent care of the client's home nearest to them. The type of people who typically use American Maid service is anyone who is too busy and is not able to clean their homes on a regular basis. That translates to all of us. 1 service housecleaners as well as clients that use my service 3-5 days a week. I currently service anywhere between 120 to 140 homes on a weekly basis; and if we get one or two minor complaints like maybe we missed a table that was not dusted, that is the extent of our dissatisfaction. We do not get very many complaints and if a client is not happy with our service, I am very willing to correct the problem by sending the girl back out to take care of the problem or change the cleaning girl to someone else, or even do something extra for them in their next cleaning if the situation is very minor.
I also want to say that I also created a new type of client profile that I am very excited about. Besides taking care of moms and single moms stay afloat in the sea of life, I also wanted to create a marketplace that will also be as rewarding as working with my moms and single moms. My new client base are women who have cancer and breast cancer, and who are not physically able to clean their own homes due to the tremendous effect that the chemo- therapy and radiation puts on their bodies. Not to mention how tired they are and usually are not really able to get off the couch on a bad day.
I have also included moms that have children who have cancer. and men who either have ~he disease and their wives are spending must of their time taking care of them. My goal I s to see that these cancer patients have cleaning service on a weekly basis, and I am in the process of setting up my foundation that will underwrite the cost of all these cleanings, but in the meantime I did not want to wait till my foundation was up and running before I started helping cancer patients with cleaning their homes so I started a year ago on .Mother's Day donating my entire paycheck to underwrite the cost of all the cleanings that we have given out.
Elaine's American Maid has the highest integritypossible. I am always available to return a phone call and work as hard as I can to meet the needs of my clients. If there is some difficulty. I will definitely want to make it right with the customer at any cost. If a customer is dissatisfied with a cleaning job. I will be quick to correct the job or not even charge her for the cleaning for that day. I also treat my housecleaners with the highest respect. I pay them well, treat them excellently, and will do anything in the world for them. I cheer them on every morning and if they need an advance or an understanding ear. or even help in an area where I might be able to direct them. I am there for them. My heart is to really see these women succeed. and my goal is to make sure that I always give back and make a difference in the world. I also always make sure that all my cleaners are happy and content with working through Elaine's American Maid
Customer service is extremely my highest priority. I am here to serve the public, and I have always learned that a good name is better than riches, and I'll go to all lengths to make sure I am right with everyone in business. Now I know you can't please everyone, but I do know that someone has to take the loss and if that is the case, I want that to be me instead of compromising my good reputation and a good relationship with the client.
Community Involvement is very important to me because we need to love our neighbor as ourselves. My first and foremost love is to reach out and serve the community around me. I am mindful of that when I am putting to work the people in my community who need jobs and who also need to be motivated and helped out till they are able to become successful. Also, I have found that if you care about your workers, and the people in your community truly with a pure heart that is really what people want and need. I also reach out to the clients in my area who need cleaning and to my senior citizens whom I try and give them discounts and work out ways that will help them afford maid service. I also am very concerned for the sick in the community with cancer. I am so excited about working with many of the hospital social workers and hospice nurses to care for the people in my community. I am willing to give away house cleanings, which I have given many away to local auctions. and local charities that need the help to raise money. I am also involved with my former husband who is very involved with our community. He is one of our local hydroplane racers and races the big hydroplanes at Sea-Fair. He parks his hydroplane. which is called the American Maid, all over the Puget Sound area and brings attention to our foundation efforts that gives away free maid service to women with cancer and breast cancer. My former husband. Mark Evans and I have done many charitable events for cancer related causes.
Elaine's American Maid has the most unique Innovative Business Practices ever. My company is run very differently than most maid services across our Puget Sound area as well as around our country. What sets Elaine's American Maid apart from any other maid service in American is that I give people an opportunity to add entreprenurialism to their life style. I encourage people. especially women to open their own businesses and empower them to have a piece of the rock America was built on entrepenurialism and I am here to teach them the skills of business and at the same time empowering them to take care of themselves and their families. Also. Elaine's American Maid service is different than any other maid services in our area because I am one of the few maid services in America that hand picks a cleaner for a customer. I choose a personality for a personality and a house cleaning style. If you choose a person that is wrong for a house the job will he not satisfactory. I spend a lot of time choosing the right cleaners to clean homes that will ensure success for both the client and the worker. I am here to encourage my workers to success and at the same time deliver the best possible maid service in America . that is why I call my house cleaning service, "Elaine's American Maid."
I want to close by saying that I am in the people helping business. "Women Helping 'Women" is my mission statement. I am all about doing business and having everyone wall, away satisfied. Having a successful business takes great patience. skill, endurance, and persistence, and mainly a heart that is not self-seeking and all about caring. I hope I have answered all of your questions accurately, and in closing I would like to say thank you so much for allowing me the privilege of being one of your finalists. It has been a pleasure and quite an honor. If you should decide to choose Elaine's American Maid Service, please know that this honor could of never been possible without all the hundreds of "American Maids"themselves who have worked so hard and have portrayed the utmost integrity, honest and finest quality ever, and to that I am truly grateful.